> For the complete documentation index, see [llms.txt](https://open-data-institute.gitbook.io/user-centric-data-publishing-alpha/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://open-data-institute.gitbook.io/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing.md).

# Section 3. A user-centric approach to publishing

This section offers insights, tools and guidance for data publishers to meet the needs of data users more effectively and to encourage productive engagement with data users

This section covers three important aspects of a user-centric approach to publishing data: 

* developing an understanding of the user journey,
* engaging effectively with data users, and 
* building communities around open data use

Use the tiles below to navigate to each sub-section.

**Understanding the user journey**

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>The Use Case</td><td></td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2F8voF4I4agzdYBYxxE0fB%2FODI-UCDP-1.png?alt=media&amp;token=94f184ee-5165-48dd-87a5-d38b93883b02">ODI-UCDP-1.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/understanding-the-user-journey/the-use-case.md">The use case</a></td></tr><tr><td>Understanding data user needs</td><td></td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2FpQINvTWCiUkl7zAtqvQv%2FODI-UCDP-2.png?alt=media&amp;token=ef64f88c-767f-42d7-bd3b-4ab300151ba5">ODI-UCDP-2.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/understanding-the-user-journey/understanding-different-user-needs.md">Understanding different user needs</a></td></tr><tr><td>Targeting intended audiences</td><td></td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2FMoH3qmGXLWpHLT0Paw87%2FODI-UCDP-3.png?alt=media&amp;token=3f055e7a-0940-4a59-8f2d-c901a9ba6691">ODI-UCDP-3.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/understanding-the-user-journey/targeting-intended-audiences.md">Targeting intended audiences</a></td></tr></tbody></table>

**Engaging effectively**<br>

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>A dynamic relationship - enhancing value  between data publishers and data users</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2FIMGGeIXUfCcg2Dg37HcN%2FODI-A-Dynamic-Relationship.png?alt=media&amp;token=9b3025b6-dd4b-4bf4-acb4-7979b5010341">ODI-A-Dynamic-Relationship.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/engaging-effectively-with-data-users.md">Engaging effectively with data users</a></td></tr><tr><td>Effective two-way communication</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2FQ6tX7QgpnO3WlTcuY4xP%2FODI-Effective-TwoWay-Communication.png?alt=media&amp;token=031ead70-d91f-4e0a-8b9e-87b81779299e">ODI-Effective-TwoWay-Communication.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/engaging-effectively-with-data-users/two-way-communication-and-feedback.md">Two-way communication and feedback</a></td></tr><tr><td>From Data to Story</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2F5bpXvsSap9weRsNrVdV9%2FODI-From-Data-To-Story.png?alt=media&amp;token=d01665b8-a5ef-41ac-b120-cb61ae7b2f0d">ODI-From-Data-To-Story.png</a></td><td><a href="/user-centric-data-publishing-alpha/section-3.-a-user-centric-approach-to-publishing/engaging-effectively-with-data-users/from-data-to-story.md">From data to story</a></td></tr></tbody></table>

**Building communities around open data use**

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td>Characteristics of an open data user community</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2F9TBV8y0RilfcvByAELKB%2FODI-Meaningful-Engagment-Communities.png?alt=media&amp;token=ee5c834e-b6bb-4aa1-bdd9-9209e738820e">ODI-Meaningful-Engagment-Communities.png</a></td></tr><tr><td>The current landscape of open data user communities</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2FQ6tX7QgpnO3WlTcuY4xP%2FODI-Effective-TwoWay-Communication.png?alt=media&amp;token=031ead70-d91f-4e0a-8b9e-87b81779299e">ODI-Effective-TwoWay-Communication.png</a></td></tr><tr><td>Meaningful engagement with data communities</td><td></td><td></td><td><a href="https://242954767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpb6xDffhgi9f80ZORaUG%2Fuploads%2F8voF4I4agzdYBYxxE0fB%2FODI-UCDP-1.png?alt=media&amp;token=94f184ee-5165-48dd-87a5-d38b93883b02">ODI-UCDP-1.png</a></td></tr></tbody></table>