Section 3. A user-centric approach to publishing

This section offers insights, tools and guidance for data publishers to meet the needs of data users more effectively and to encourage productive engagement with data users

This section covers three important aspects of a user-centric approach to publishing data:

• developing an understanding of the user journey,

• engaging effectively with data users, and

• building communities around open data use

Use the tiles below to navigate to each sub-section.

Understanding the user journey

The Use Case

Understanding data user needs

Targeting intended audiences

Engaging effectively

A dynamic relationship - enhancing value between data publishers and data users

Effective two-way communication

From Data to Story

Building communities around open data use

Characteristics of an open data user community

The current landscape of open data user communities

Meaningful engagement with data communities